Agile cloud migration is a complex process, one that is best broken down into different steps. While cloud providers can help, contact centres are largely better off working with a partner that can help facilitate their shift to another platform.

Working with a different partner ensures smooth operations on the new UC platform, minimal disruption to work on the current platform, and secures data. A partner can facilitate the migration process and make it as cost-efficient as possible by performing several functions that include creating a migration profile.

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